Service Spotlight: Work Routes Programme

This article is an inside look at the workings of our Work Routes programme, aimed at painting a clearer picture of what it is we do, who it is we are, and if our services are right for you.


The Journey

In this article we will be looking at the journey our clients undergo when they sign up for the Work Routes programme. Starting from signing onto the service to finding employment. This is a good way of getting to know how our team operates and the services we provide.

Unlike our other services, clients do not need to be referred to the programme to sign up. The only criteria is that the applicant must be over 16 years of age, and are currently unemployed. In addition, it is also possible to be referred to the programme from Job Centres and partner organisations. Work Routes is a free service, and will at no point ask for payment.

To sign up for Work Routes, simply visit our Work Routes page and fill out the form.


Action Planning and Finding a Job

After signing up for the service, the individual will be contacted by their assigned caseworker. During this first appointment, the individual will be asked to provide identification (either passport or birth certificate) and will need to know their National Insurance Number. During this step the caseworker will get to know the client and start to work on an action plan that will help them towards their job goals.

This will include identifying transferable skills, improving on or creating a CV, identifying useful training and supporting with this, health and wellbeing support where appropriate, assisting with job-search and applications, better off calculations for reassurance, working with the Employer Engagement team to access suitable local vacancies.

This action plan will be entirely client-led. We will work towards their job goals and help them find employment that fits them, but more importantly, employment that they want.

Our caseworkers can provide job searching support in the following ways:

  • Upskilling
  • Minimum fortnightly contact
  • Signposting
  • Employer engagement
  • Access to exclusive vacancies



If both the client and the caseworker agree on the possibility of upskilling, then the client may be referred to our regularly held workshops or County Training courses. We provide workshops on all manner of things related to job seeking such as CV writing, interview skills, and effective job searching methods. These workshops can be attended online, and are run by our employment experts. Like all of Work Routes’ services, these workshops are entirely free to attend.

Clients are also able to request 1-to-1 sessions through their caseworker, as well as any other tailored support they might need. We are willing to tailor our services to best help the client find their desired employment.

Like many of our other services, we are able to support the client even after finding employment. In this case, the client is able to maintain contact with the caseworker while in work to discuss any in-work support they may need which includes job coaching.


We hope this article has helped you understand our client journey. If you think Work Routes is right for you, visit our dedicated page or call 07458 124420.